We finish the fights you don't have time for.
Send us the refund you're owed, the claim they rejected, or the admin piling up for your family back home. We draft, send, chase and escalate, by email, WhatsApp and phone. We only earn when it works.
Not a law firm. Not a chatbot that answers anything. A disciplined agent that knows every step of the complaint ladder in your country and never sends a message you haven't approved.
Who this is for
You've already been ignored once.
A refund stuck for weeks. A flight cancelled and the money never came. A delivery that never arrived. A bank charge nobody will explain.
The insurer said no, or paid less.
Rejected hospital claim. Short settlement. Cashless pre-authorisation stuck. Documents asked for three times.
Your parents live in another country.
Bills, renewals, hospital paperwork, insurance and documents, managed from your phone, with a weekly digest and hands on the ground when a task needs them.
How a case runs
Send
A screenshot, an email thread or a voice note. We ask only for what is missing.
Approve
We draft the complaint in your name. You read it. Nothing goes out without your yes.
Chase
We follow up on a schedule, keep the evidence file, and call when a call moves things faster.
Escalate
If the company stalls, we take it up the ladder: helpline, ombudsman, consumer commission or tribunal, each step approved by you.
The ladder changes by country, never in shape
Pricing
Pilot terms: no case-opening fee for pilot cases. Success fees are due only after the money reaches your account. Monthly plans can be cancelled any time; the renewal date and amount are shown before you pay. Full terms are in Terms.
Proof, counted honestly
These numbers come from our case log and start at zero. We would rather show a small true number than a large claim.
Last updated at launch. Anonymised case timelines will appear here as cases close.
A note from the founder
I built this agent for my own household first. It reads my family's email, chases our insurance claims, took a ride-hailing dispute from first complaint to refund, relays school circulars and keeps the paperwork straight, while I hold a full-time job. Orbit Nine is that same agent, pointed at your problem, with a person checking every step that touches money. I will personally read the first hundred cases.
Send us your problem
One email is enough to start. Tell us what happened, what you are owed, and who has ignored you so far. Attach screenshots if you have them. We reply within one working day with a plan and a clear yes or no on whether we can take the case.
WhatsApp intake opens when the pilot moves to its business number.
Questions people ask
Are you lawyers?
No. We do not give legal advice and we do not represent you in court. We prepare, send and follow up on complaints that you file in your own name, through channels any consumer can use. If a case needs a lawyer, we tell you so and stop there.
Who actually sends the messages?
You do, in effect. Every outbound email, form or call script is shown to you first. Nothing is sent without your approval. The agent drafts and tracks; a person at Orbit Nine checks every step that involves money.
What if you don't recover anything?
Then you pay nothing for Resolve cases. The success fee exists only when money reaches your account.
Which countries do you cover?
The method is the same everywhere: company, helpline, ombudsman, tribunal. We currently run the full ladder for two countries and add others as cases come in. If we cannot run yours yet, we say so at intake.
What do you do with my data?
We keep only what the case needs, in a case file you can ask us to delete at any time. We never store national ID numbers. We do not sell or share data. Details are in our data and AI notice.
Do you trade, invest or advise on money?
No. Orbit Nine does not manage money, give investment advice, or sell signals of any kind.